Privacy Policy

At Call It’s Osm, your privacy is our top priority.
This Privacy Policy explains how we collect, use, and protect your personal information when you browse, shop, or contact us.

1. Information We Collect

When you interact with Call It’s Osm, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address

  • Order Information: Purchased items, secure payment details, and order history

  • Device & Usage Data: IP address, browser type, and cookies to enhance your browsing experience

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Provide order confirmations, shipping updates, and customer support

  • Send special offers and updates (only if you have opted in)

  • Improve and personalize your shopping experience on Call It’s Osm

3. Your Privacy Comes First

We never sell your personal information.
We only share it:

  • With trusted service providers (e.g., shipping or logistics partners) to complete your order

  • When legally required by authorities in the UAE or Saudi Arabia

4. How We Protect Your Data

Your security matters to us. We ensure protection through:

  • SSL-encrypted browsing for secure data transmission

  • Encrypted and safe payment processing

  • Limited internal access to sensitive data

5. Your Rights (UAE & Saudi Arabia)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing emails anytime

📧 To make a request, email us at: callitosm@hotmail.com

6. Cookies & Tracking

We use cookies to:

  • Remember items in your shopping cart

  • Recommend personalized products

  • Improve site speed and performance

👉 You can manage or disable cookies anytime through your browser settings.

7. Policy Updates

This Privacy Policy may be updated occasionally.
The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about your privacy, feel free to reach out:

📧 callitosm@hotmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia